Effective Date: 22 July 2024
At InstantCoffeeSpot.com, we proudly ship worldwide, delivering Asia’s finest functional and herbal instant coffees directly to your door. Please review the following shipping terms carefully.
1. Where We Ship
We ship to most global destinations, including:
- United States, United Kingdom, Canada, Australia, New Zealand
- European Union (EU) countries
- Southeast Asia, Middle East, and more
If your country is not available during checkout, please contact us for assistance.
2. Order Processing Time
- All orders are packed and shipped within 1–3 business days
- Orders placed on weekends or holidays are processed the next business day
3. Estimated Delivery Times
📦 Economy Shipping (Quantium Solutions / Postal Services)
| Region | Estimated Delivery Time |
|---|---|
| United States | 10–21 business days |
| United Kingdom | 7–16 business days |
| Australia / NZ | 7–18 business days |
| Canada | 10–21 business days |
| Southeast Asia | 4–10 business days |
| Europe | 8–20 business days |
🚀 Express Shipping (DHL Express / FedEx)
| Region | Estimated Delivery Time |
|---|---|
| Most Countries | 3–7 business days |
Note: Delivery times are estimates and may be affected by customs inspections, public holidays, or courier delays.
4. Shipping Method Per Product
We offer shipping options tailored to the nature and value of the product:
- Some products (e.g., liquids, low-value items) are only eligible for Standard Shipping due to customs or cost restrictions
- Some high-value or fragile products may be shipped exclusively via Express for safety and tracking
- For most Standard items, customers may upgrade to Express Shipping during checkout or by contacting us
- The available shipping method(s) will be clearly listed in the product description
5. Customs, Duties & Import Taxes
- All international orders are subject to local customs clearance
- Buyers are responsible for any duties, import taxes, VAT, or regulatory fees charged by their country
- If a package is returned due to customs rejection or unpaid duties, the order is not eligible for a refund
6. Returned, Lost, or Undelivered Shipments
✅ Our Responsibility:
- We pack all orders securely and ship using valid tracking numbers
- If your package is lost in transit or arrives damaged, we will provide a replacement or refund based on availability and courier investigation outcome
❌ Buyer Responsibility:
- Ensure the shipping address is complete and accurate
- Monitor your tracking and respond to customs or courier communications
- For cases of refused delivery, incorrect address, or unpaid customs, the buyer will bear reshipment costs or losses
7. Tracking Your Order
You can track your order here:
🔗 Track Your Order
8. Shipping Policy Changes
We reserve the right to update this Shipping Policy at any time. Changes will be reflected with a new effective date on this page.