Refund & Return Policy

Effective Date: 22 July 2024

At InstantCoffeeSpot.com, we strive to provide quality products and excellent service. This policy explains our guidelines for returns, refunds, and replacements.

1. Returns Eligibility

As an international exporter of sealed, ready-made food-grade products (instant coffee), returns are only accepted under specific conditions:

✅ Accepted if:

  • The product arrives damaged, incorrect, or defective
  • You notify us within 7 days of delivery
  • The item is unopened, unused, and in its original packaging

❌ Not accepted if:

  • The item was opened, used, or tampered with
  • You changed your mind after purchase
  • The item was rejected by your country’s customs authorities
  • Delivery was delayed due to courier/customs issues

2. Refunds (Full or Partial)

If your claim is approved, we will:

  • Issue a full refund for damaged or missing items
  • Offer a partial refund if part of your order is affected
  • Refunds will be credited to your original payment method (e.g., PayPal, Stripe, credit card)

Refunds are typically processed within 5–10 business days after approval.

3. Order Cancellation

  • Orders can be canceled before shipment only
  • Once shipped, cancellation is not possible

Please contact us immediately at 📧 support@instantcoffeespot.com if you wish to cancel your order before it is dispatched.

4. Missing or Lost Packages

If tracking shows delivery but the item is not received:

  • Contact your local postal or customs office first
  • Then contact us so we can open an investigation
  • If confirmed lost, we will issue a full refund or send a replacement (if stock allows)

5. Customs & Import Issues

We are not liable for:

  • Packages held, delayed, or rejected by customs
  • Duties, import taxes, or clearance delays

Customers are responsible for understanding import rules in their own country.

6. How to File a Refund or Return Request

To request a refund, contact us at:
📧 support@instantcoffeespot.com

Please include:

  • Your order number
  • Description of the issue
  • Photos (if item is damaged or wrong)

7. Policy Updates

We may update this policy at any time. Changes will be posted on this page with an updated effective date.

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